On the Zendesk QA Activity page, you can view all the feedback left for you, including comments, ratings, and disputes. Icons next to the conversation subject indicate whether a conversation has a positive or negative rating and if it has a comment.
You can filter conversations with comments and check survey feedback like CSAT or CES. To view feedback on a conversation, select it from the list, click through to the original conversation, and copy the review link to share it.
To sign in to Zendesk QA for the first time, use the link in your email invitation. You can choose from several sign-in methods: Gmail, Slack, Magic link, or email and password. The fastest options are Gmail or Slack. If you select the magic link…
Managing disputes in Zendesk QA involves suggesting a new rating for a category and leaving a mandatory comment for the reviewer. You can send the dispute to the initial reviewer or escalate it to a Workspace manager. The reviewer can accept or…
In Zendesk QA, you can update various personal settings, such as your name and email, and choose how often you want to receive feedback notifications. You can also connect your Slack account for notifications and add additional sign-in options like…
The Zendesk QA Dashboard provides a summary of your personal performance information. It allows you to quickly assess your feedback and ratings, helping you understand your strengths and areas for improvement. This feature is designed to give you a…