Understanding the Zendesk Context Panel
What is the Zendesk context panel and how can it help me?
The Zendesk context panel is a tool that provides valuable information to help you understand your customer better and solve tickets more efficiently. It includes features like customer information, related object records, knowledge search, side conversations, intelligent triage predictions, and apps. The icons available in the context panel depend on the features enabled by your admin. For more details, check out theoriginal article.
More related questions
How do I open and close the context panel in Zendesk?
You can easily open and close the context panel in Zendesk by clicking any context icon in the right sidebar of a ticket. To close it, simply click the icon again. This functionality is also available in Sell for leads, contacts, or deal cards….
Can I resize the context panel in Zendesk?
Yes, you can resize the context panel in Zendesk to better view customer context, sidebar apps, or Knowledge articles. To do this, hover your mouse over the shared border between the context panel and ticket comments until a resize icon appears….
What icons are available in the Zendesk context panel?
The Zendesk context panel includes several icons, each providing different functionalities: User (view customer info and history), Record preview (view related object records), Knowledge (search help center content), Side conversations (create/view…
How can I prepare my apps for context panel resizing in Zendesk?
To ensure your apps are responsive to context panel resizing in Zendesk, set the flexible property to true in the application manifest file. This allows your apps to adjust to changes in panel width. If you prefer your app not to be responsive, set…
Can I disable the context panel in Zendesk permanently?
Currently, there isn't a way to permanently disable the context panel in Zendesk. If you find it takes up too much space and you don't use it, you can provide feedback in the Zendesk product feedback forum. This is where product managers review…
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