Understanding the Word Cloud in Zendesk Surveys
What is the purpose of the word cloud in the Zendesk Surveys Dashboard?
The word cloud in the Zendesk Surveys Dashboard displays the most used words in CSAT comments. This visual representation helps you quickly identify common themes and sentiments expressed by your customers, providing valuable insights into their feedback.
More related questions
How do I access the Zendesk Surveys Dashboard?
To access the Zendesk Surveys Dashboard, navigate to Dashboards > Surveys. This dashboard allows you to view and analyze the results of your Zendesk QA Surveys. You can use various filters to narrow down the data based on specific criteria, such as…
What filtering options are available in the Zendesk Surveys Dashboard?
The Zendesk Surveys Dashboard offers a variety of filtering options to help you focus on specific data. You can filter by time period, agents, ticket tags, and specific scores. Additional filters include user groups, question type, response…
How can I understand survey results using the Zendesk Surveys Dashboard?
The Zendesk Surveys Dashboard provides several cards to help you understand your survey results. These include the overall CSAT and CES scores, survey funnel, surveys over time, feedback trends timeline, and more. Each card offers a unique…
Can I export survey results from the Zendesk Surveys Dashboard?
Yes, you can export all cards from the Zendesk Surveys Dashboard using the export button or through the API. This feature allows you to save and share your survey data for further analysis or reporting purposes.
What information does the 'Survey funnel' card provide?
The 'Survey funnel' card in the Zendesk Surveys Dashboard shows the number of surveys sent versus the number of responses and comments received. This information helps you determine your response rate and assess the effectiveness of your survey…
How does the 'Feedback trends timeline' card help in Zendesk Surveys?
The 'Feedback trends timeline' card helps you monitor survey progress, identify low-performing agents, and gain visibility into the key drivers behind your survey results. You can drill down by channel, conversation source, help desk tags, and more…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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