Accessing the Zendesk Surveys Dashboard
How do I access the Zendesk Surveys Dashboard?
To access the Zendesk Surveys Dashboard, navigate to Dashboards > Surveys. This dashboard allows you to view and analyze the results of your Zendesk QA Surveys. You can use various filters to narrow down the data based on specific criteria, such as time period, agents, and ticket tags. For more detailed instructions, you can refer to theoriginal help documentation.
More related questions
What filtering options are available in the Zendesk Surveys Dashboard?
The Zendesk Surveys Dashboard offers a variety of filtering options to help you focus on specific data. You can filter by time period, agents, ticket tags, and specific scores. Additional filters include user groups, question type, response…
How can I understand survey results using the Zendesk Surveys Dashboard?
The Zendesk Surveys Dashboard provides several cards to help you understand your survey results. These include the overall CSAT and CES scores, survey funnel, surveys over time, feedback trends timeline, and more. Each card offers a unique…
Can I export survey results from the Zendesk Surveys Dashboard?
Yes, you can export all cards from the Zendesk Surveys Dashboard using the export button or through the API. This feature allows you to save and share your survey data for further analysis or reporting purposes.
What is the purpose of the word cloud in the Zendesk Surveys Dashboard?
The word cloud in the Zendesk Surveys Dashboard displays the most used words in CSAT comments. This visual representation helps you quickly identify common themes and sentiments expressed by your customers, providing valuable insights into their…
What information does the 'Survey funnel' card provide?
The 'Survey funnel' card in the Zendesk Surveys Dashboard shows the number of surveys sent versus the number of responses and comments received. This information helps you determine your response rate and assess the effectiveness of your survey…
How does the 'Feedback trends timeline' card help in Zendesk Surveys?
The 'Feedback trends timeline' card helps you monitor survey progress, identify low-performing agents, and gain visibility into the key drivers behind your survey results. You can drill down by channel, conversation source, help desk tags, and more…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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