Understanding the 'Null' Option in Zendesk Explore
What does the 'Null' option mean in Zendesk Explore filters?
The 'Null' option in Zendesk Explore filters represents the absence of a property. For instance, if you filter by 'Ticket group' and select 'Null', you'll see all tickets that aren't associated with any group.
This option is included by default in every filter you add to a dashboard, but it might not always be applicable. For example, in the Talk Default Dashboard, filtering by 'Call Talk number' will show the 'Null' option, even though all Talk calls are linked to a Talk number. The relevance of the 'Null' option depends on the specific filter and what it is filtering. For more details, you can consult the metrics and attributes references to understand the filter's basis and calculation.
More related questions
How can I exclude 'Null' values in Zendesk Explore filters?
You can exclude 'Null' values in Zendesk Explore by using a filter on your report. This is useful when you want to focus on data that has specific properties. For example, if you have a dropdown for 'Continent' and select 'Asia', you can set up…
Why does the 'Null' option appear in every Zendesk Explore filter?
The 'Null' option appears in every Zendesk Explore filter by default, representing the absence of a property. However, it might not always be relevant to the filter's context. For example, in some dashboards, like the Talk Default Dashboard, the…
When is the 'Null' option not useful in Zendesk Explore filters?
The 'Null' option in Zendesk Explore filters is not always useful, especially when all data entries naturally have the property being filtered. For instance, in the Talk Default Dashboard, filtering by 'Call Talk number' will show the 'Null'…
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