Understanding the Make API Call Step in Zendesk Bots
What is the Make API call step in a Zendesk conversation bot?
The Make API call step allows you to connect your Zendesk bot to external systems. This step is used to configure an API call to another system, such as a CRM or ERP, or to push conversation details to an external endpoint like Amazon Event Bridge or Google Analytics.
To use this feature, you need to add the Make API call step to your bot, configure the API details, and handle the response. This involves selecting the HTTP request method, entering the endpoint URL, and optionally adding headers for the call. For more detailed instructions, you can refer to theoriginal documentation.
More related questions
How do I add a Make API call step to my Zendesk bot?
Adding a Make API call step to your Zendesk bot involves several steps. First, ensure you have a conversation bot created. Then, navigate to the Admin Center, click on Channels, and select Bots and automations > Bots. From there, manage your bots…
What are the different HTTP request methods available in the Make API call step?
The Make API call step in Zendesk allows you to use various HTTP request methods to interact with external systems. These methods include GET, POST, PUT, PATCH, and DELETE. -GET: Retrieves an external resource from the API service. -POST:…
How can I save variables from an API response in Zendesk?
After configuring and testing an API call in Zendesk, you can save values from the API's JSON response as variables. You can save up to 12 variables in a Make API call step, with each variable's value limited to the first 280 characters. To save a…
Can I pass variables in the URL of a Make API call?
Yes, you can pass variables in the URL's path or query string values when making an API call in Zendesk. This allows you to send data from the conversation to the external system. However, you cannot use variables in the domain or subdomain of an…
What happens if a Make API call step fails in Zendesk?
If a Make API call step fails in Zendesk, the conversation follows the step's API call failed branch. This can happen if the API returns a response code of 400, 500, or 200 with missing variables. It's important to handle these failures gracefully…
How do I test an API call in Zendesk's bot builder?
To test an API call in Zendesk's bot builder, configure the API details and click Make API Call. If you've added variables to the step's URL or header, you can include optional test data to check if the API call is working as expected. Testing the…
Can I use headers for authentication in a Make API call?
No, you should not use headers for authentication in a Make API call in Zendesk. Instead, use API connections for authentication purposes. Headers related to authentication, such as authorization or x-api-key, will cause the Make API call step to…
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