image for site

Understanding the 'Last Activity Date' in Zendesk Sell

Learn what the 'Last Activity Date' field in Zendesk Sell indicates and how it helps track recent interactions with leads or contacts.

What does the 'Last Activity Date' field indicate in Zendesk Sell?

The 'Last Activity Date' field in Zendesk Sell shows the most recent date when specific actions occurred, such as completing a task, adding a note, logging a call, or sending an email or text message. This field helps you keep track of the latest interactions with your leads or contacts.

It's important to note that this field does not update when you create tasks or edit objects. Instead, it focuses on completed actions, providing a clear view of your recent activities.


More related questions

What are standard calculated fields in Zendesk Sell?

Standard calculated fields in Zendesk Sell are fields and columns that automatically update based on specific activities or events. These fields help you track important interactions and changes, such as when a deal is closed or when you last…

How does the 'Days Awaiting My Response' field work in Zendesk Sell?

The 'Days Awaiting My Response' field in Zendesk Sell tracks the number of days you haven't responded to a lead or contact who reached out to you. This field helps you manage your follow-up tasks and ensures timely communication with your leads and…

How can I use the 'Next Task' field in Zendesk Sell?

The 'Next Task' field in Zendesk Sell provides information about the next due task, including the type of task, its due date, and the person it's assigned to. This field helps you stay organized and ensures that you don't miss important tasks…

What information does the 'Actionable' field provide in Zendesk Sell?

The 'Actionable' field in Zendesk Sell indicates the number of overdue tasks or unread emails associated with a lead, contact, or deal. This field helps you quickly identify items that require your attention, ensuring that you address any pending…

How does the 'Views of My Last Email' field work in Zendesk Sell?

The 'Views of My Last Email' field in Zendesk Sell tracks the number of times a contact or lead has opened an email you sent. This field provides insights into the engagement level of your emails, helping you gauge the interest of your recipients….

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites