Understanding Tags in Zendesk Support
What are tags in Zendesk and how are they used?
Tags in Zendesk are words or combinations of words that help add context to Support tickets or chats. They can also be applied to users and organizations for tracking purposes or to manage business rules for specific user groups. Tags are versatile and can be used in various ways to enhance the organization and functionality of your Zendesk Support system. For more detailed information on using tags, you can refer to the article: Using tags.
More related questions
How do labels improve search in Zendesk Guide articles?
Labels in Zendesk Guide articles are used to improve the search experience by indexing words or combinations of words. They carry slightly less weight than the article title in search results, but using multiple labels with similar words can…
Can you use labels on community posts in Zendesk?
Currently, labels are specifically designed for use in Zendesk Guide articles to enhance search functionality. They are not used for community posts. If you're looking to organize or improve searchability in community posts, you might need to…
What is the impact of using multiple labels in Zendesk Guide?
Using multiple labels in Zendesk Guide can significantly impact search results. While labels are indexed with less weight than the article title, having several labels with similar words can make an article more prominent in search results. This…
How do tags differ from labels in Zendesk?
Tags and labels in Zendesk serve different purposes. Tags are used to add context to Support tickets, chats, users, and organizations, aiding in tracking and managing business rules. Labels, on the other hand, are used in Guide articles to improve…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
