Difference Between Tags and Labels in Zendesk
How do tags differ from labels in Zendesk?
Tags and labels in Zendesk serve different purposes. Tags are used to add context to Support tickets, chats, users, and organizations, aiding in tracking and managing business rules. Labels, on the other hand, are used in Guide articles to improve search results. While both involve words or combinations of words, their applications and impacts are distinct within the Zendesk ecosystem.
More related questions
What are tags in Zendesk and how are they used?
Tags in Zendesk are words or combinations of words that help add context to Support tickets or chats. They can also be applied to users and organizations for tracking purposes or to manage business rules for specific user groups. Tags are versatile…
How do labels improve search in Zendesk Guide articles?
Labels in Zendesk Guide articles are used to improve the search experience by indexing words or combinations of words. They carry slightly less weight than the article title in search results, but using multiple labels with similar words can…
Can you use labels on community posts in Zendesk?
Currently, labels are specifically designed for use in Zendesk Guide articles to enhance search functionality. They are not used for community posts. If you're looking to organize or improve searchability in community posts, you might need to…
What is the impact of using multiple labels in Zendesk Guide?
Using multiple labels in Zendesk Guide can significantly impact search results. While labels are indexed with less weight than the article title, having several labels with similar words can make an article more prominent in search results. This…
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