Understanding 'System user' in Zendesk Audit Log
Discover what 'System user' means in Zendesk's audit log. It indicates user creation via API, not manually by a person.
What does 'System user' mean in Zendesk's audit log?
In Zendesk's audit log, 'System user' indicates that the user was likely created through the API. This is a common occurrence when automated processes or integrations are used to add users to your account.
If you see 'System user' as the actor for a user creation event, it means that the action wasn't performed manually by a human user but rather by the system itself, often through an API call.
More related questions
How can I find out who created a user in Zendesk?
To find out who created a user in Zendesk, you can check the audit log if you're on an Enterprise plan. The audit log records various activities, including user creation. If the actor is listed as 'System user', it likely means the user was created…
Can I access Zendesk audit logs through the API?
Yes, you can access Zendesk audit logs through the API. This feature is available for those on Enterprise plans and allows you to programmatically review activities such as user creation. Using the API to access audit logs can be particularly…
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