Understanding Sunshine Events in Zendesk
What are Sunshine events and how can they be used?
Sunshine events provide visibility into customer actions across various sources, such as purchase transactions or website visits. They are categorized into Zendesk events and custom events.
Zendesk events automatically flow from Zendesk products, while custom events can be created from any source. Both types of events are associated with Sunshine profiles, allowing you to configure them in the Admin Center for display in the customer context interface.
More related questions
What is the Zendesk Sunshine platform?
The Zendesk Sunshine platform is a tool that helps you connect and understand all your customer data, no matter where it resides. It isn't tied to a single Zendesk product, allowing you to model relationships with native objects like tickets and…
How do Sunshine profiles work in Zendesk?
Sunshine profiles act as identifiers for customers across different applications, linking back to individual Zendesk users. This ensures that all information about a customer is associated with their Zendesk user profile. In the Admin Center, you…
How can legacy custom objects be used in Zendesk?
Legacy custom objects in Zendesk allow you to store and display data objects from any source, such as products or service contracts. You can create these objects in the Admin Center or via the Custom Objects API. These objects support various…
How do you enable access to the Sunshine platform in Zendesk?
To enable access to the Sunshine platform, you need a Zendesk Suite plan and must activate the Sunshine platform APIs. This allows you to view data from resources in the Admin Center and customer context interface. For enabling specific features…
What are the benefits of using Sunshine profiles and events together?
Using Sunshine profiles and events together provides a comprehensive view of a customer's journey with your organization. Profiles act as identifiers, while events track customer actions, offering a unified data perspective. This combination helps…
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