Using Sunshine profiles and events together provides a comprehensive view of a customer's journey with your organization. Profiles act as identifiers, while events track customer actions, offering a unified data perspective.
This combination helps break down knowledge silos, solve real-world problems, and increase efficiency by providing agents with a complete picture of the customer in a single view.
The Zendesk Sunshine platform is a tool that helps you connect and understand all your customer data, no matter where it resides. It isn't tied to a single Zendesk product, allowing you to model relationships with native objects like tickets and…
Sunshine profiles act as identifiers for customers across different applications, linking back to individual Zendesk users. This ensures that all information about a customer is associated with their Zendesk user profile. In the Admin Center, you…
Sunshine events provide visibility into customer actions across various sources, such as purchase transactions or website visits. They are categorized into Zendesk events and custom events. Zendesk events automatically flow from Zendesk products,…
Legacy custom objects in Zendesk allow you to store and display data objects from any source, such as products or service contracts. You can create these objects in the Admin Center or via the Custom Objects API. These objects support various…
To enable access to the Sunshine platform, you need a Zendesk Suite plan and must activate the Sunshine platform APIs. This allows you to view data from resources in the Admin Center and customer context interface. For enabling specific features…