Strong customer authentication (SCA) is a security measure required by the European Union to enhance the security of electronic payments. It involves multi-factor authentication to ensure that electronic payments are secure. This requirement is part of the Revised Directive on Payment Services (PSD2), which regulates payment services and providers in the European Economic Area. For merchants like Zendesk, this means that transactions with customers may require additional authentication steps to complete a purchase.
To learn more about Strong Customer Authentication, you can visit theoriginal Zendesk article.
You might need to complete strong customer authentication (SCA) if you're a Zendesk customer in the EU or using a card issued by an EU bank. However, Zendesk cannot predict which transactions will require SCA. If your bank requires authentication,…
To complete the SCA process for a Zendesk payment, simply follow the on-screen authentication instructions provided by your bank. If you encounter any issues, you can contact Zendesk Customer Support for assistance. Keep in mind that using a…