Completing SCA for Zendesk Payments
Learn how to complete the strong customer authentication (SCA) process for Zendesk payments and what to do if issues arise.
How can I complete the SCA process for a Zendesk payment?
To complete the SCA process for a Zendesk payment, simply follow the on-screen authentication instructions provided by your bank. If you encounter any issues, you can contact Zendesk Customer Support for assistance.
Keep in mind that using a different card might also trigger SCA authentication, so it's best to be prepared for this possibility. For more help with credit card payment failures, refer to Zendesk's resources on resolving these issues.
More related questions
What is strong customer authentication (SCA) in Zendesk?
Strong customer authentication (SCA) is a security measure required by the European Union to enhance the security of electronic payments. It involves multi-factor authentication to ensure that electronic payments are secure. This requirement is…
How do I know if SCA is required for my Zendesk transaction?
You might need to complete strong customer authentication (SCA) if you're a Zendesk customer in the EU or using a card issued by an EU bank. However, Zendesk cannot predict which transactions will require SCA. If your bank requires authentication,…
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