Understanding Queue Position Display in Zendesk Chat

Discover how Zendesk Chat's new queue position display works, providing real-time updates to enhance visitor experience.

How does the new queue position display work in Zendesk Chat?

The new queue position display in Zendesk Chat shows the visitor's current position in real-time. Unlike the previous system, which only showed how many visitors were ahead, the updated widget now displays the visitor's exact queue position. For example, if it says 'Queue Position: 1', the visitor is next to be served. This change ensures that visitors have a clear understanding of their wait time.

To learn more about these updates, visit theZendesk help article.

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Howard Blick, Customer Service Team Lead at Freecash

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager
Zeffy

Read Zeffy's case study

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”

Conrad Jones CX and Service Leader
Zinc

Read Zinc's case study

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

"My AskAI’s Zendesk integration is saving our support agents over 35 hours  per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)

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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

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Freecash

Read FreeCash's case study

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Understanding Queue Position Display in Zendesk Chat

How does the new queue position display work in Zendesk Chat?

More related questions

What are the new real-time queue updates in Zendesk Chat?

Can I hide the queue information in Zendesk Chat?

Is the new queue behavior available on mobile SDKs?

What is the new 'Queue size (Account)' trigger condition in Zendesk Chat?

Interested indeflectingover 70% of your Zendesk support tickets?

Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.