Real-Time Queue Updates in Zendesk Chat Explained
What are the new real-time queue updates in Zendesk Chat?
Zendesk Chat now provides real-time updates on queue positions, enhancing the visitor experience. Previously, the queue number didn't update in real-time, disappeared on page refresh, and didn't reappear if transferred to another department. These issues have been resolved, ensuring visitors are always informed of their current position in the queue. This update helps manage customer expectations and improve satisfaction during peak chat times.
For more details, you can check the originalZendesk help article.
More related questions
How does the new queue position display work in Zendesk Chat?
The new queue position display in Zendesk Chat shows the visitor's current position in real-time. Unlike the previous system, which only showed how many visitors were ahead, the updated widget now displays the visitor's exact queue position. For…
Can I hide the queue information in Zendesk Chat?
Currently, there are no native settings in Zendesk Chat to hide the queue information. However, you can build your own Chat widget using the Chat SDK to customize or hide the queue information. This involves changing the wording of the…
Is the new queue behavior available on mobile SDKs?
The new queue behavior is not currently supported on the Chat Mobile SDKs for iOS and Android. However, it is available on both the desktop and mobile versions of the widget, as well as the Web SDK. Keep an eye on future updates for any changes…
What is the new 'Queue size (Account)' trigger condition in Zendesk Chat?
Zendesk Chat has introduced a new trigger condition called 'Queue size (Account)', which allows you to send or withhold proactive messages based on the overall account queue size. This feature provides more flexibility in managing customer…
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