Understanding Pre-set Groups in Zendesk Forwarded Emails
Why do forwarded emails in Zendesk sometimes have a pre-set group?
Forwarded emails in Zendesk may sometimes have a pre-set group due to the system's logic, which might not align with your expectations. This can be problematic if your setup relies on tickets arriving without a group to trigger specific workflows.
To address this, review your triggers and conditions to ensure they account for any pre-set groups. If the issue persists, consider reaching out to Zendesk support for further assistance in understanding the logic behind group assignments.
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