Pre-filled ticket forms in Zendesk make it easier for customers to initiate a ticket request by automatically filling in relevant information. This ensures that you receive all the necessary details upfront, streamlining the support process.
By using pre-filled ticket forms, you can enhance the customer experience and improve the efficiency of your support team. These forms can be customized to include specific information that is pertinent to the customer's issue, reducing the back-and-forth communication often required to gather details. For more information, seeCreating pre-filled ticket forms.
The business verification page for Talk helps you manage Talk number regulations by providing a centralized location to discover and meet local requirements. Before purchasing a Talk phone number, you must comply with local regulations. The…
Yes, eligible sales-assisted accounts can now upgrade their Zendesk plans via the shopping cart. Previously, these accounts could only add agent seats or purchase additional products. With the new feature, you can now upgrade your plan type…
You can integrate telephony features with Zendesk Sell using the Sell Apps framework API and Sell REST API. This integration allows you to build features such as embedding a softphone, creating leads or contacts for callers, and displaying caller…