Integrating Telephony with Zendesk Sell
Learn how to integrate telephony hardware and software with Zendesk Sell using APIs for enhanced sales features.
How can I integrate telephony features with Zendesk Sell?
You can integrate telephony features with Zendesk Sell using the Sell Apps framework API and Sell REST API.
This integration allows you to build features such as embedding a softphone, creating leads or contacts for callers, and displaying caller information. By leveraging these APIs, you can enhance your sales process and improve communication with customers. For more guidance, see the Sell CTI developer guide.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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