Understanding Pods in Zendesk
What is a Pod in Zendesk?
A Pod in Zendesk is like a high-rise office building where each floor is occupied by a different Zendesk account. Each Pod provides shared infrastructure such as security, network, application, and database services for multiple Zendesk accounts.
This setup ensures maximum performance and stability, meaning that service incidents affecting one Pod won't impact customers in other Pods. It also allows for faster account provisioning and improved scalability. For more details, you can explore Zendesk's technical architecture and Pods in their Help Center.
More related questions
How can I find out which Pod my Zendesk account is on?
To find out which Pod your Zendesk account is on, you can check the Admin Center. Your Pod information is displayed at the bottom of the Admin Center Home. Alternatively, you can visit the Zendesk Status site and enter your subdomain name to find…
Can I choose the Pod for my Zendesk account?
Generally, your Zendesk account is hosted in the Pod located in the data center closest to your signup location. However, Zendesk may occasionally move accounts to different Pods to balance the load and improve performance. If you need your data to…
How do I find the geographical location of my Zendesk Pod?
You can find the geographical location of your Zendesk Pod by checking the Admin Center. The data center location is displayed at the bottom of the Admin Center Home, along with your Pod number. If you have any questions or need further assistance,…
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