'No workstream' means no tickets match a specific workstream's conditions. In Zendesk, when you see an agent activity entry in black labeled as 'no workstream,' it indicates that there are no tickets that meet the criteria set for a particular workstream. This can happen if the conditions or via types specified for the workstream do not align with any current tickets.
Agent activity entries in black indicate specific workstream conditions. On the Agent activity page, entries in black signify either no workstream or multiple workstreams. 'No workstream' means there are no tickets matched for a specific workstream…
'Multiple workstreams' means a ticket matches more than one workstream. In Zendesk, when an agent activity entry appears in black and is labeled as 'multiple workstreams,' it indicates that the ticket in question meets the conditions of more than…
To learn more about workstreams, check out Zendesk's articles. Workstreams are a crucial part of managing agent activity and ticket conditions in Zendesk. For a deeper understanding of how workstreams function and how they affect agent activity…