Understanding 'Multiple Workstreams' in Zendesk
Learn what 'multiple workstreams' means in Zendesk agent activity. Understand how tickets match multiple workstreams.
What does 'multiple workstreams' mean in Zendesk agent activity?
'Multiple workstreams' means a ticket matches more than one workstream. In Zendesk, when an agent activity entry appears in black and is labeled as 'multiple workstreams,' it indicates that the ticket in question meets the conditions of more than one workstream. This occurs when different workstreams share the same conditions, leading to overlap.
More related questions
Why do some agent activity entries appear in black on Zendesk?
Agent activity entries in black indicate specific workstream conditions. On the Agent activity page, entries in black signify either no workstream or multiple workstreams. 'No workstream' means there are no tickets matched for a specific workstream…
What does 'no workstream' mean in Zendesk agent activity?
'No workstream' means no tickets match a specific workstream's conditions. In Zendesk, when you see an agent activity entry in black labeled as 'no workstream,' it indicates that there are no tickets that meet the criteria set for a particular…
How can I learn more about workstreams in Zendesk?
To learn more about workstreams, check out Zendesk's articles. Workstreams are a crucial part of managing agent activity and ticket conditions in Zendesk. For a deeper understanding of how workstreams function and how they affect agent activity…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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