Understanding Multi-Select Custom Fields in Zendesk
What are multi-select custom fields in Zendesk?
Multi-select custom fields in Zendesk allow you to select multiple options for a single field, providing greater flexibility in data categorization. Previously, these fields were only available for tickets, but now they can be used for users, organizations, and custom objects as well. This enhancement helps in mapping customer-relationship management data more effectively, enabling you to track various types of information such as communication preferences, operational locations, and purchased products.Learn more.
More related questions
Why did Zendesk expand support for multi-select custom fields?
Zendesk expanded support for multi-select custom fields to help companies and app developers create more complex and informative data structures. By allowing these fields across all standard and custom objects, Zendesk enables better data capture…
How can I use multi-select custom fields in Zendesk?
You can use multi-select custom fields in Zendesk to track detailed information across users, organizations, and custom objects. These fields are useful for capturing data like communication preferences, operational locations, and purchased…
Do I need to take any action to enable multi-select custom fields?
No action is required to enable multi-select custom fields in Zendesk. This feature is automatically rolled out to all accounts, so you can start using it right away. If you need guidance on creating custom multi-select fields, Zendesk provides…
Where can I find tutorials for creating multi-select custom fields?
Zendesk offers tutorials to help you create multi-select custom fields for various elements like tickets, users, organizations, and custom objects. These resources guide you through the process of adding custom fields, ensuring you can effectively…
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