Understanding Live Data Components in Zendesk Explore
What are live data components in Zendesk Explore?
Live data components in Zendesk Explore allow you to add real-time data to your dashboards. These components update in near real-time and can be used alongside other dashboard components. Explore offers live data components for Zendesk Support, Chat, Talk, and Messaging. You can also use live data filter components to refine the data displayed, such as filtering by group.
More related questions
How can I add live data components to my Zendesk dashboard?
To add live data components to your Zendesk dashboard, you need to be in Edit mode. First, create or open a dashboard in Explore. Then, click on 'Add' and select 'Add live data'. On the Add live data page, choose the components you want to include…
How do I add live data filters to my Zendesk dashboard?
To add live data filters to your Zendesk dashboard, open a dashboard that contains at least one live data component. In Edit mode, click 'Add' and select 'Add live data filter'. Choose the filters you want to add from the Add live data filters page…
Can I use live data components with other dashboard components in Zendesk?
Yes, you can combine live data components with other dashboard components in Zendesk Explore. This flexibility allows you to create comprehensive dashboards that include both real-time and static data. You can mix live data components with report…
What plans support live data and live filter components in Zendesk?
Live data and live filter components are available to users on the Explore Enterprise, Suite Enterprise, and Enterprise Plus plans. If you're on the Explore Legacy plan, which is similar to Explore Professional, you'll need to upgrade to access…
How can I restrict live data filters from loading every time in Zendesk?
To restrict live data filters from loading every time, you can use pinned bookmarks on your dashboard. Bookmarks interact with both live and non-live dashboard filters, allowing you to save specific filter settings. This way, you don't need to set…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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