Understanding Live Conversation Translation in Zendesk
What is live conversation translation in Zendesk?
Live conversation translation in Zendesk allows agents to automatically translate messages in real-time. This feature is available in the Zendesk Agent Workspace and supports various channels like live chat, social channels, and more.
Agents can choose to translate both incoming and outgoing messages, making it easier to communicate with users who speak different languages. The translation is powered by Amazon Translate, and a translation banner notifies agents when a language difference is detected. For more details, visit theoriginal link.
More related questions
How do I activate live conversation translation for agents?
To activate live conversation translation for agents, you need to enable it in the Admin Center. This allows agents to automatically translate incoming messages if they choose. Navigate to the Admin Center, click on 'Objects and rules' in the…
What languages are supported in Zendesk's live conversation translation?
Zendesk's live conversation translation supports a wide range of languages, including Arabic, French, Japanese, Spanish, and many more. The feature covers languages from different regions, such as French - Canada, Portuguese - Brazil, and both…
What are the limitations of Zendesk's live conversation translation?
While Zendesk's live conversation translation is a powerful tool, it does have some limitations. For instance, there is a 5,000-character limit per message for translation. Additionally, SunCo Shorthands and third-party widgets are not supported…
How does the end-user experience live conversation translation?
End-users experience live conversation translation seamlessly, as agent messages appear in their detected language without any activation notification. In live chat, translated messages have a 'Show original' link, allowing users to view the…
Can agents translate emails using Zendesk's live conversation translation?
Yes, agents can translate incoming emails using Zendesk's live conversation translation, but outgoing emails are not supported. The feature allows translation of emails sent by end users and those created by APIs and web forms. However, for…
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