Understanding Host Mapping in Zendesk
What is host mapping in Zendesk?
Host mapping in Zendesk allows you to change the default Zendesk subdomain of your help center to a subdomain of your own domain. This means instead of having a URL like mycompany.zendesk.com, you can have support.mycompany.com. This feature is useful for branding and creating a seamless experience for your users.
To set up host mapping, you need to register a domain and create a subdomain, make the subdomain an alias of your Zendesk address using a CNAME record, specify the new address in Zendesk, and set up a hosted SSL. For more details, check out theoriginal Zendesk documentation.
More related questions
How do I set up a custom domain for my Zendesk help center?
To set up a custom domain for your Zendesk help center, you need to follow a few steps. First, register a domain and create a subdomain like support.mycompany.com. Then, make this subdomain an alias of your Zendesk address by creating a CNAME…
Can I use my root domain for Zendesk host mapping?
No, you cannot use your root domain for Zendesk host mapping. Host mapping only supports subdomains, such as support.mycompany.com. Using a root domain like mycompany.com is not supported, especially if it contains a DNS SOA record. To check for an…
How do I configure a CNAME record for Zendesk host mapping?
To configure a CNAME record for Zendesk host mapping, log in to your domain registrar's control panel and locate the DNS management section. Find the CNAME records and either add a new record or edit an existing one to point your subdomain to your…
What are the SSL options for a host-mapped Zendesk domain?
For a host-mapped Zendesk domain, you have two SSL options: using a free Zendesk-provisioned SNI-based SSL certificate or providing your own SNI-based SSL certificate. The Zendesk-provisioned certificate is automatically renewed and covers up to…
How can I extend HTTP Strict Transport Security (HSTS) for my Zendesk domain?
You can extend HTTP Strict Transport Security (HSTS) for your host-mapped, SSL-enabled Zendesk domain to one year. HSTS ensures that your domain is accessed only over HTTPS, preventing man-in-the-middle attacks. To extend HSTS, go to Admin Center >…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
