Configuring CNAME Record for Zendesk Host Mapping
How do I configure a CNAME record for Zendesk host mapping?
To configure a CNAME record for Zendesk host mapping, log in to your domain registrar's control panel and locate the DNS management section. Find the CNAME records and either add a new record or edit an existing one to point your subdomain to your Zendesk subdomain.
For example, point support.mycompany.com to mycompany.zendesk.com. Note that changes to DNS records can take a few hours to a day to propagate. If you're using Cloudflare, ensure the proxy status is set to DNS only. For more details, visit theZendesk documentation.
More related questions
What is host mapping in Zendesk?
Host mapping in Zendesk allows you to change the default Zendesk subdomain of your help center to a subdomain of your own domain. This means instead of having a URL like mycompany.zendesk.com, you can have support.mycompany.com. This feature is…
How do I set up a custom domain for my Zendesk help center?
To set up a custom domain for your Zendesk help center, you need to follow a few steps. First, register a domain and create a subdomain like support.mycompany.com. Then, make this subdomain an alias of your Zendesk address by creating a CNAME…
Can I use my root domain for Zendesk host mapping?
No, you cannot use your root domain for Zendesk host mapping. Host mapping only supports subdomains, such as support.mycompany.com. Using a root domain like mycompany.com is not supported, especially if it contains a DNS SOA record. To check for an…
What are the SSL options for a host-mapped Zendesk domain?
For a host-mapped Zendesk domain, you have two SSL options: using a free Zendesk-provisioned SNI-based SSL certificate or providing your own SNI-based SSL certificate. The Zendesk-provisioned certificate is automatically renewed and covers up to…
How can I extend HTTP Strict Transport Security (HSTS) for my Zendesk domain?
You can extend HTTP Strict Transport Security (HSTS) for your host-mapped, SSL-enabled Zendesk domain to one year. HSTS ensures that your domain is accessed only over HTTPS, preventing man-in-the-middle attacks. To extend HSTS, go to Admin Center >…
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