Understanding 'Follow' in Zendesk Guide or Gather
What does 'Follow' mean in Zendesk Guide or Gather?
In Zendesk Guide and Gather, 'Follow' means to subscribe to updates. When you follow a community post, topic, article, or section, you'll receive email notifications for certain updates.
For articles or posts, you'll get notifications for new articles or posts only within the section or topic. If you follow both articles/posts and comments, you'll receive notifications for all new articles/posts in the section or topic and any new comments. However, you won't receive notifications when the content of the article or post is edited or updated. To notify followers of updates within the article, you can add a comment to inform them of new content.
For more details, you can check theHelp Center guide for end users.
More related questions
How do I receive notifications for new articles in Zendesk?
To receive notifications for new articles in Zendesk, you need to follow the section or topic. Following a section means you'll get email notifications for any new articles or posts added to that section. It's important to note that following an…
Can I get notified when an article is updated in Zendesk?
Unfortunately, you won't receive notifications when an article's content is updated in Zendesk. The 'Follow' feature only sends notifications for new articles or posts and new comments. If you want to inform followers about updates to an article,…
How can I stop receiving notifications for a section in Zendesk?
To stop receiving notifications for a section in Zendesk, you need to unfollow that section. This will prevent any further email notifications for new articles or posts within that section. Simply navigate to the section you are following and look…
Why am I not receiving notifications for new comments in Zendesk?
If you're not receiving notifications for new comments in Zendesk, ensure that you are following both the article/post and comments. Following just the article or post will not notify you of new comments. If you are following both and still not…
How can I notify followers of updates to an article in Zendesk?
To notify followers of updates to an article in Zendesk, you can add a comment to the article. This will trigger a notification to followers about the new comment, which can include details about the update. Since followers don't receive…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
