Notifying Followers of Article Updates in Zendesk
How can I notify followers of updates to an article in Zendesk?
To notify followers of updates to an article in Zendesk, you can add a comment to the article. This will trigger a notification to followers about the new comment, which can include details about the update.
Since followers don't receive notifications for content updates, using comments is a practical workaround to keep them informed about changes.
More related questions
What does 'Follow' mean in Zendesk Guide or Gather?
In Zendesk Guide and Gather, 'Follow' means to subscribe to updates. When you follow a community post, topic, article, or section, you'll receive email notifications for certain updates. For articles or posts, you'll get notifications for new…
How do I receive notifications for new articles in Zendesk?
To receive notifications for new articles in Zendesk, you need to follow the section or topic. Following a section means you'll get email notifications for any new articles or posts added to that section. It's important to note that following an…
Can I get notified when an article is updated in Zendesk?
Unfortunately, you won't receive notifications when an article's content is updated in Zendesk. The 'Follow' feature only sends notifications for new articles or posts and new comments. If you want to inform followers about updates to an article,…
How can I stop receiving notifications for a section in Zendesk?
To stop receiving notifications for a section in Zendesk, you need to unfollow that section. This will prevent any further email notifications for new articles or posts within that section. Simply navigate to the section you are following and look…
Why am I not receiving notifications for new comments in Zendesk?
If you're not receiving notifications for new comments in Zendesk, ensure that you are following both the article/post and comments. Following just the article or post will not notify you of new comments. If you are following both and still not…
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