Date range calculated metrics in Zendesk Explore allow you to analyze results over a specific period of time. They are particularly useful for examining metrics that don't fit into standard calendar periods, such as the last seven days or dates that vary each year like Easter.
These metrics are configured in the Calculations menu and can be set up using either a simple or advanced option. The simple option lets you choose from a list of named periods or customize a specific start and end date. The advanced option provides more flexibility, allowing you to select separate beginning and end dates, view all history, or choose a rolling period. You can even repeat the selected range if needed. For more details, check out theoriginal link.
You can specify a period for a date range calculated metric using either a simple or advanced option. The simple option allows you to select from a list of named periods or customize a specific start and end date. The advanced option offers more…
Yes, you can include the current day in a simple date range by selecting 'Today' or by setting a custom range that includes the current date. This feature is part of the simple option for date range calculated metrics, which allows you to choose…
Creating custom time brackets in Zendesk Explore is possible by modifying existing formulas. You can view how a formula is constructed by clicking on the eyeball icon next to the attribute. Once you understand the existing formula, you can create…
Yes, you can calculate metrics for pending tickets in Zendesk by creating a custom calculated metric and attribute. This involves setting up a formula similar to existing metrics for solved or created tickets. For pending tickets, you would create…