Creating Custom Time Brackets in Zendesk Explore
How can I create custom time brackets in Zendesk Explore?
Creating custom time brackets in Zendesk Explore is possible by modifying existing formulas. You can view how a formula is constructed by clicking on the eyeball icon next to the attribute.
Once you understand the existing formula, you can create your own with the desired time brackets. This allows for greater granularity and customization to fit your specific reporting needs.
More related questions
What are date range calculated metrics in Zendesk Explore?
Date range calculated metrics in Zendesk Explore allow you to analyze results over a specific period of time. They are particularly useful for examining metrics that don't fit into standard calendar periods, such as the last seven days or dates…
How do I specify a period for a date range calculated metric?
You can specify a period for a date range calculated metric using either a simple or advanced option. The simple option allows you to select from a list of named periods or customize a specific start and end date. The advanced option offers more…
Can I include the current day in a simple date range?
Yes, you can include the current day in a simple date range by selecting 'Today' or by setting a custom range that includes the current date. This feature is part of the simple option for date range calculated metrics, which allows you to choose…
Is it possible to calculate metrics for pending tickets in Zendesk?
Yes, you can calculate metrics for pending tickets in Zendesk by creating a custom calculated metric and attribute. This involves setting up a formula similar to existing metrics for solved or created tickets. For pending tickets, you would create…
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