Understanding Custom Layouts in Zendesk Layout Builder
What are custom layouts in Zendesk's layout builder?
Custom layouts in Zendesk's layout builder allow admins to create personalized ticket interfaces. This feature uses a drag-and-drop interface, making it easy to customize without needing developer resources.
With the layout builder, you can highlight the apps your agents use most by moving them into the main ticket interface. You can also rearrange, resize, and stack components like ticket conversations and properties to streamline agent workflows and reduce ticket management time. For more details, check out theoriginal article.
More related questions
Why did Zendesk introduce custom layouts?
Zendesk introduced custom layouts to address the need for more user interface customization as customers scale. This change helps reduce inefficiencies caused by agents needing to navigate away from the ticket interface to find data. The lack of…
How can I access the custom layouts feature in Zendesk?
If you have an Enterprise account with Agent Workspace activated, the custom layouts feature is automatically available to you. You'll find it in the Admin Center under Agent Tools. No additional steps are needed to enable this feature for your…
Can agents create their own custom layouts in Zendesk?
Currently, agents cannot create their own custom layouts in Zendesk. This capability is tracked as a backlog item for future consideration but is not prioritized at the moment. Zendesk is interested in understanding customer needs regarding…
What benefits do custom layouts offer to Zendesk users?
Custom layouts offer several benefits, including improved agent workflow and reduced ticket management time. By allowing admins to customize the ticket interface, agents can access the most relevant apps and information more efficiently. This…
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