Unable to Delete Ticket Field in Zendesk
Why can't I delete a ticket field in Zendesk?
If you're unable to delete a ticket field in Zendesk, it might be because the field is still being used in a trigger. To delete the field, you need to locate and remove it from any triggers where it's being used, or delete the trigger entirely. This applies to both active and inactive triggers. For more detailed guidance, you can refer to the article on Managing triggers.
More related questions
What should I do if a ticket field is not in any triggers but still can't be deleted?
If a ticket field isn't in any triggers but still can't be deleted, it might be due to other factors. For instance, fields created by third-party apps like Shopify might have restrictions. In such cases, try removing the field from your ticket…
How can I find which triggers are using a ticket field?
To find which triggers are using a ticket field, you need to review your list of triggers in Zendesk. Check both active and inactive triggers for any conditions or actions that reference the ticket field. Once identified, you can remove the field…
Can a ticket field be deleted if it's used in inactive triggers?
No, a ticket field cannot be deleted if it's used in inactive triggers. Even if a trigger is inactive, the presence of the ticket field in its conditions or actions will prevent deletion. You must remove the field from the trigger or delete the…
What steps should I take if I encounter an error deleting a ticket field?
If you encounter an error when trying to delete a ticket field, first check if the field is used in any triggers. Remove it from those triggers or delete the triggers. If the field isn't in any triggers, ensure it's not part of your ticket form. If…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
