No, a ticket field cannot be deleted if it's used in inactive triggers. Even if a trigger is inactive, the presence of the ticket field in its conditions or actions will prevent deletion. You must remove the field from the trigger or delete the trigger entirely to delete the field.
If you're unable to delete a ticket field in Zendesk, it might be because the field is still being used in a trigger. To delete the field, you need to locate and remove it from any triggers where it's being used, or delete the trigger entirely….
If a ticket field isn't in any triggers but still can't be deleted, it might be due to other factors. For instance, fields created by third-party apps like Shopify might have restrictions. In such cases, try removing the field from your ticket…
To find which triggers are using a ticket field, you need to review your list of triggers in Zendesk. Check both active and inactive triggers for any conditions or actions that reference the ticket field. Once identified, you can remove the field…
If you encounter an error when trying to delete a ticket field, first check if the field is used in any triggers. Remove it from those triggers or delete the triggers. If the field isn't in any triggers, ensure it's not part of your ticket form. If…