Types of Zendesk QA Notifications in Slack
What notifications can I receive from Zendesk QA in Slack?
Once you integrate Zendesk QA with Slack, your team can receive a variety of notifications directly in Slack. These include notifications about ratings, comments on reviews, thread replies, mentions, and disputes. This integration helps keep your team informed and engaged with customer feedback in real-time.
To learn more about setting up this integration, check out theZendesk help article.
More related questions
How do I integrate Zendesk QA with Slack?
Integrating Zendesk QA with Slack is a straightforward process that allows your team to receive notifications directly in Slack. To set up the integration, navigate to the settings page in Zendesk QA, click on 'Notifications', and then select 'Add…
Can I use Slack integration on the Zendesk QA legacy Starter plan?
Unfortunately, the Slack integration is not available on the Zendesk QA legacy Starter plan. To use this feature, you will need to be on a different plan that supports Slack integration. For more information on setting up Slack integration, visit…
How do I set up Praisebot for feedback survey results in Slack?
Setting up Praisebot for feedback survey results in Slack is a great way to receive notifications when a customer rates a conversation positively or leaves a comment. To set this up, ensure that your email is the same for both Slack and Zendesk QA….
Who can set up the Slack integration for Zendesk QA?
The Slack integration for Zendesk QA can be set up by admins and account managers. This ensures that the integration is configured correctly and that all team members can receive the necessary notifications in Slack. For a detailed guide on setting…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
