Types of Reports on Zendesk's Knowledge Base Dashboard
What types of reports are available on the Knowledge Base dashboard?
The Knowledge Base dashboard in Zendesk Explore offers a variety of reports to help you analyze your Help Center activity. These include views by channel, views by user role, and views, comments, and subscriptions by date.
Additionally, you can track article upvotes and downvotes over time, and view article engagement by selected attributes such as brand, language, or author. These reports provide a comprehensive view of how your articles are performing and allow you to filter data to focus on specific areas of interest.
More related questions
How can I access the Knowledge Base dashboard in Zendesk Explore?
To access the Knowledge Base dashboard in Zendesk Explore, follow these simple steps. First, click the Explore icon in the Zendesk product tray. Then, from the list of dashboards, select the Zendesk Guide dashboard and click on the Knowledge Base…
What metrics are available on the Knowledge Base dashboard?
The Knowledge Base dashboard in Zendesk Explore offers several key metrics to help you analyze your Help Center activity. These include total views, articles viewed, views per article, article comments, and article subscriptions. These metrics…
Can I customize the Knowledge Base dashboard in Zendesk Explore?
Yes, you can customize the Knowledge Base dashboard in Zendesk Explore by cloning it. This allows you to tailor the dashboard to better suit your specific needs and preferences. If you require more complex reporting, you can also create your own…
How often is the data in the Knowledge Base dashboard updated?
The data in the Knowledge Base dashboard is updated on a schedule that depends on your Zendesk Explore plan. This ensures that you have access to the most current information available. For specific details about the data refresh intervals for…
Can I filter reports on the Knowledge Base dashboard by language?
Yes, you can filter reports on the Knowledge Base dashboard by language. This allows you to focus on specific locales and analyze how articles are performing in different languages. Filtering by language is particularly useful if your Help Center…
What should I do if I notice discrepancies in data between Insights and Explore?
If you notice discrepancies in data between Insights and Explore, it's important to understand that these tools use different recording logic. This can result in variations in the reported numbers. Zendesk recommends focusing on overall trends over…
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