Troubleshooting Zendesk Talk Call Issues
What should I do if I encounter issues with Zendesk Talk calls?
If you experience issues with Zendesk Talk calls, first check your network connection, as Talk requires at least 500kbps bandwidth. Consider using a different headset, as cell phone headsets may not provide the best audio quality. Zendesk Talk also offers built-in reporting to help identify network or audio quality issues. For further assistance, refer to the Talk network requirements and troubleshooting tips.
More related questions
How do I test outbound calls in Zendesk Talk?
Testing outbound calls in Zendesk Talk is straightforward. First, click the Talk icon in the toolbar, then select the dial pad icon. Choose the number you want to use for the call from the outbound call number drop-down. Enter the phone number you…
How can I test incoming calls with Zendesk Talk?
To test incoming calls in Zendesk Talk, dial your Talk number from a phone. When the call notification appears in Support, click 'Accept' to answer. Check if both parties can hear each other clearly and look for any call quality issues. After the…
How do I test voicemail in Zendesk Talk?
To test voicemail in Zendesk Talk, call your Talk number and do not answer the call. After hearing a greeting and music, leave a message. Check the Unassigned tickets view in Support to see if a ticket was created with the voicemail attached. Play…
What are some troubleshooting tips for Zendesk Talk voicemail?
If you encounter issues with Zendesk Talk voicemail, ensure you have a good network connection, as Talk requires a minimum of 500kbps bandwidth. Verify that voicemail is activated in your settings. For additional help, consult the Talk network…
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