Testing Incoming Calls in Zendesk Talk
How can I test incoming calls with Zendesk Talk?
To test incoming calls in Zendesk Talk, dial your Talk number from a phone. When the call notification appears in Support, click 'Accept' to answer. Check if both parties can hear each other clearly and look for any call quality issues. After the call, confirm that a ticket was created in the Unassigned tickets view. This process helps ensure your incoming call setup is functioning correctly.
More related questions
How do I test outbound calls in Zendesk Talk?
Testing outbound calls in Zendesk Talk is straightforward. First, click the Talk icon in the toolbar, then select the dial pad icon. Choose the number you want to use for the call from the outbound call number drop-down. Enter the phone number you…
What should I do if I encounter issues with Zendesk Talk calls?
If you experience issues with Zendesk Talk calls, first check your network connection, as Talk requires at least 500kbps bandwidth. Consider using a different headset, as cell phone headsets may not provide the best audio quality. Zendesk Talk also…
How do I test voicemail in Zendesk Talk?
To test voicemail in Zendesk Talk, call your Talk number and do not answer the call. After hearing a greeting and music, leave a message. Check the Unassigned tickets view in Support to see if a ticket was created with the voicemail attached. Play…
What are some troubleshooting tips for Zendesk Talk voicemail?
If you encounter issues with Zendesk Talk voicemail, ensure you have a good network connection, as Talk requires a minimum of 500kbps bandwidth. Verify that voicemail is activated in your settings. For additional help, consult the Talk network…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
