image for site

Troubleshooting Zendesk Sign-In Issues on Safari

Having trouble signing into Zendesk on Safari? Learn steps to resolve sign-in issues, including adjusting browser settings.

What should I do if I encounter issues signing into Zendesk on Safari?

If you're having trouble signing into Zendesk on Safari, there are a few steps you can try to resolve the issue.

First, ensure that you have the latest version of Safari. If you see a 'Cookies required' warning, you may need to adjust your browser settings. In Safari, go to 'Preferences', select 'Advanced', and enable the 'Show Develop menu in menu bar'. Then, disable 'Cross-Origin Restrictions' from the Develop menu. After signing in, you can re-enable the restrictions. This workaround may need to be repeated each time you sign in.


More related questions

How does Zendesk support cookie-restricted browsers like Safari, Chrome, and Firefox?

Zendesk has implemented a streamlined sign-in process to support cookie-restricted browsers like Safari, Chrome, and Firefox. This ensures that agents and end users can sign in without issues, even when these browsers restrict cookie usage. To sign…

Will the phase-out of third-party cookies in Chrome affect Zendesk sign-in?

The phase-out of third-party cookies in Chrome will not impact the Zendesk Support or help center sign-in experience. Zendesk has already taken steps to ensure that the sign-in process remains smooth and unaffected by these changes. This includes…

How can end users sign into Zendesk using social or business accounts?

End users can sign into Zendesk using their social or business accounts for a seamless experience. When signing in, users have the option to use a username and password or choose to sign in with a linked social or business account. This flexibility…

What is the current status of Zendesk's efforts to eliminate third-party cookies?

Zendesk is actively working to eliminate the use of third-party cookies across its platform. This initiative is a high priority for Zendesk, as they aim to address issues introduced by browser restrictions on third-party cookies. The company is…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites