Troubleshooting Zendesk Keyboard Shortcuts
Why aren't my Zendesk keyboard shortcuts working?
If your Zendesk keyboard shortcuts aren't working, it might be due to interference from third-party apps or extensions. These external applications can conflict with Zendesk's native shortcuts, causing them to malfunction. To resolve this, try disabling any apps or extensions that use keyboard shortcuts on your device. If the issue persists, consider reaching out to your IT team for further troubleshooting. For more details, you can check the originalZendesk help article.
More related questions
Can third-party apps affect Zendesk keyboard shortcuts?
Yes, third-party apps or extensions that use keyboard shortcuts can interfere with Zendesk's native shortcuts. These external applications might override or conflict with the shortcuts you have enabled in Zendesk, leading to performance issues. To…
How can I troubleshoot Zendesk keyboard shortcut issues?
To troubleshoot issues with Zendesk keyboard shortcuts, start by disabling any third-party apps or extensions that use keyboard shortcuts. These can interfere with Zendesk's native functionality. If the problem continues, reach out to your IT team…
Are customizable keyboard shortcuts available in Zendesk?
Currently, Zendesk does not support customizable keyboard shortcuts in the agent interface. However, users have expressed interest in having shortcuts for new features like Custom Ticket Statuses and Unified Agent Statuses. While this feature isn't…
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