Currently, Zendesk does not support customizable keyboard shortcuts in the agent interface. However, users have expressed interest in having shortcuts for new features like Custom Ticket Statuses and Unified Agent Statuses. While this feature isn't available yet, it's something that users are hoping to see in future updates.
If your Zendesk keyboard shortcuts aren't working, it might be due to interference from third-party apps or extensions. These external applications can conflict with Zendesk's native shortcuts, causing them to malfunction. To resolve this, try…
Yes, third-party apps or extensions that use keyboard shortcuts can interfere with Zendesk's native shortcuts. These external applications might override or conflict with the shortcuts you have enabled in Zendesk, leading to performance issues. To…
To troubleshoot issues with Zendesk keyboard shortcuts, start by disabling any third-party apps or extensions that use keyboard shortcuts. These can interfere with Zendesk's native functionality. If the problem continues, reach out to your IT team…