Troubleshooting Zendesk Agent Home Visibility
What should I do if I can't see Agent Home in my Zendesk account?
If you don't see the Agent Home option in your Zendesk account, it might be due to the rollout schedule. The feature was set to be fully available by December 18, 2023.
If it's past this date and you still can't access Agent Home, contact Zendesk Customer Support for assistance. They can help ensure that your account settings are correct and that the feature is properly activated.
More related questions
What is Zendesk's new Agent Home feature?
Agent Home is a new feature in Zendesk Support that serves as a centralized hub for agents to manage their work. It consolidates all assigned tickets, messaging conversations, and tickets where agents are CC'd or followers, into one place. This…
What are the benefits of using Zendesk Agent Home?
Zendesk Agent Home offers several benefits that enhance agent productivity and efficiency. It gathers all assigned tickets in one place, displays messaging conversations in real-time, and highlights tickets where agents are CC'd or followers….
What limitations does Zendesk Agent Home have?
While Zendesk Agent Home is a powerful tool, it does have some limitations. Currently, it supports web, email, and messaging tickets, with support for talk tickets expected in the future. To ensure optimal performance, Agent Home displays the 100…
Why did Zendesk introduce the Agent Home feature?
Zendesk introduced the Agent Home feature to enhance agent efficiency by providing a single, centralized location for managing and prioritizing work. The goal is to simplify the agent's workflow and reduce the time spent navigating between…
How can I activate Zendesk Agent Home for my team?
To activate Zendesk Agent Home, admins with the Zendesk Agent Workspace enabled can follow the activation process outlined in the documentation. It's recommended to review best practices for setting up your account to maximize the benefits of Agent…
Can Zendesk Agent Home be customized for different roles or groups?
Currently, Zendesk Agent Home does not offer extensive customization options for different roles or groups. However, Zendesk is continually working on updates and improvements based on user feedback. For now, agents can use the sorting and…
Will Zendesk Agent Home support Zendesk Talk and Chat in the future?
Zendesk is working on integrating Talk and Chat into the Agent Home interface. Currently, these channels are not fully supported, which is why it's not recommended to activate Agent Home if your team heavily relies on them. Updates and improvements…
How does Zendesk Agent Home handle ticket statistics and CSAT ratings?
Zendesk Agent Home provides statistics for CSAT and solved tickets, helping agents track their performance. However, some users have noted that the ability to click on CSAT ratings to view related tickets is not currently available. Zendesk is…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
