Troubleshooting Spam Marking in Zendesk
Why can't I mark a ticket as spam in Zendesk?
You might not be able to mark a ticket as spam if the ticket is associated with a user shared to your account or if you lack the necessary permissions. Ensure the ticket is active and that you have the correct permissions to delete tickets and suspend users.
More related questions
How do I mark a ticket as spam in Zendesk?
To mark a ticket as spam in Zendesk, you need to open the ticket and select the 'Mark as spam' option from the Ticket options menu. This action will delete the ticket and suspend the requester, preventing them from submitting or accessing tickets….
Can I mark multiple tickets as spam at once in Zendesk?
Yes, you can mark multiple tickets as spam simultaneously in Zendesk. This feature allows you to efficiently manage spam by selecting multiple tickets and marking them as spam in bulk. This action will delete the tickets and suspend the requesters,…
What happens when I mark a ticket as spam in Zendesk?
When you mark a ticket as spam in Zendesk, the ticket is deleted and moved to the Deleted tickets view for 30 days before permanent deletion. Additionally, the requester is suspended, preventing them from submitting or accessing tickets. This helps…
How can I report on tickets marked as spam in Zendesk?
Zendesk does not allow direct reporting on spam tickets. However, you can create a workaround by adding a tag to tickets before marking them as spam. This tag can then be used to generate reports. You can also create a custom ticket field and use…
Can I recover a ticket marked as spam in Zendesk?
Yes, you can recover a ticket marked as spam by restoring it from the Deleted tickets view within 30 days. Additionally, you can unsuspend the user if needed. This allows you to manage mistakenly marked spam tickets effectively.
What permissions are needed to mark tickets as spam in Zendesk?
Agents need specific permissions to mark tickets as spam in Zendesk. On Team or Professional plans, agents must have access to all tickets and permission to delete tickets. On Enterprise plans, agents need permissions to delete users and tickets….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
