Yes, you can mark multiple tickets as spam simultaneously in Zendesk. This feature allows you to efficiently manage spam by selecting multiple tickets and marking them as spam in bulk. This action will delete the tickets and suspend the requesters, streamlining your ticket management process.
To mark a ticket as spam in Zendesk, you need to open the ticket and select the 'Mark as spam' option from the Ticket options menu. This action will delete the ticket and suspend the requester, preventing them from submitting or accessing tickets….
When you mark a ticket as spam in Zendesk, the ticket is deleted and moved to the Deleted tickets view for 30 days before permanent deletion. Additionally, the requester is suspended, preventing them from submitting or accessing tickets. This helps…
Zendesk does not allow direct reporting on spam tickets. However, you can create a workaround by adding a tag to tickets before marking them as spam. This tag can then be used to generate reports. You can also create a custom ticket field and use…
Yes, you can recover a ticket marked as spam by restoring it from the Deleted tickets view within 30 days. Additionally, you can unsuspend the user if needed. This allows you to manage mistakenly marked spam tickets effectively.
Agents need specific permissions to mark tickets as spam in Zendesk. On Team or Professional plans, agents must have access to all tickets and permission to delete tickets. On Enterprise plans, agents need permissions to delete users and tickets….
You might not be able to mark a ticket as spam if the ticket is associated with a user shared to your account or if you lack the necessary permissions. Ensure the ticket is active and that you have the correct permissions to delete tickets and…