Troubleshooting Script Issues in Zendesk Form
Why does my script to hide fields in Zendesk's request form not always work?
If your script to hide fields in Zendesk's request form doesn't always work, it might be due to the jQuery version or how the script is loaded. Ensure you're using a compatible jQuery version, such as 3.6.0, and check for any console errors that might indicate issues with your script. Using$(document).ready(function() {})can help ensure your script runs after the page is fully loaded.
More related questions
How can I hide the subject field in Zendesk's request form?
You can hide the subject field in Zendesk's request form by adjusting the field permissions. Go to Admin Center > Objects and rules > Tickets > Fields, open the Subject field, and under Permissions, select 'Customers can view'. Then, save your…
Is it possible to hide the description field in Zendesk's request form?
Unfortunately, you cannot natively hide the description field in Zendesk's request form. While you can hide the subject field through permissions, the description field does not have the same option. However, some users have shared custom code…
How can I hide the CC and Attach a file sections in Zendesk's request form?
To hide the CC and Attach a file sections in Zendesk's request form, you can use custom jQuery code. For the CC field, use$('.form-field.string.optional.request_cc_emails').hide();. To hide the Attach a file section, use `$('.form-field…
How can I autofill the subject and description fields in Zendesk's request form?
You can autofill the subject and description fields in Zendesk's request form using jQuery. For example, use$('#request_subject').val('Your Subject');to autofill the subject and$('#request_description').val('Your Description');for the…
How can I change the 'Description' field title in Zendesk's request form?
To change the 'Description' field title in Zendesk's request form, you can use jQuery to modify the label text. For example, use$('.form-field label:contains("Description")').text('Additional Information');to change the label to 'Additional…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
