Can You Hide Description Field in Zendesk?
Is it possible to hide the description field in Zendesk's request form?
Unfortunately, you cannot natively hide the description field in Zendesk's request form. While you can hide the subject field through permissions, the description field does not have the same option. However, some users have shared custom code solutions in the community forums to hide this field, but these are not officially supported by Zendesk.
More related questions
How can I hide the subject field in Zendesk's request form?
You can hide the subject field in Zendesk's request form by adjusting the field permissions. Go to Admin Center > Objects and rules > Tickets > Fields, open the Subject field, and under Permissions, select 'Customers can view'. Then, save your…
How can I hide the CC and Attach a file sections in Zendesk's request form?
To hide the CC and Attach a file sections in Zendesk's request form, you can use custom jQuery code. For the CC field, use$('.form-field.string.optional.request_cc_emails').hide();. To hide the Attach a file section, use `$('.form-field…
How can I autofill the subject and description fields in Zendesk's request form?
You can autofill the subject and description fields in Zendesk's request form using jQuery. For example, use$('#request_subject').val('Your Subject');to autofill the subject and$('#request_description').val('Your Description');for the…
Why does my script to hide fields in Zendesk's request form not always work?
If your script to hide fields in Zendesk's request form doesn't always work, it might be due to the jQuery version or how the script is loaded. Ensure you're using a compatible jQuery version, such as 3.6.0, and check for any console errors that…
How can I change the 'Description' field title in Zendesk's request form?
To change the 'Description' field title in Zendesk's request form, you can use jQuery to modify the label text. For example, use$('.form-field label:contains("Description")').text('Additional Information');to change the label to 'Additional…
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