Troubleshooting Red Exclamation Mark in Ticket Sync
Learn what to do if a red exclamation mark persists after Ticket Sync installation.
What should I do if I continue to see a red exclamation mark after installing Ticket Sync?
If you continue to see a red exclamation mark after attempting to install Ticket Sync, it may indicate an issue with the installation. First, verify the installation by checking Setup > Object Manager > Case > Fields & Relationships in Salesforce and searching for 'Zendesk'. If the field is not present, contact Zendesk Customer Support for further assistance. For more guidance, refer to the article on setting up the Zendesk for Salesforce integration.
More related questions
Why does a red exclamation mark appear after clicking 'Install' in the Ticket Sync section?
A red exclamation mark might appear after clicking 'Install' in the Ticket Sync section due to installation issues. To verify if the installation was successful, navigate to Setup > Object Manager > Case > Fields & Relationships in Salesforce. Use…
How can I verify if the Ticket Sync installation was successful in Salesforce?
To verify if the Ticket Sync installation was successful, you can check the Salesforce setup. Go to Setup > Object Manager > Case > Fields & Relationships and use the quick find feature to search for 'Zendesk'. If the installation was successful,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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