To troubleshoot missing tickets in Zendesk views, you need to compare the ticket conditions with your view settings.
Start by opening the views page and selecting the view missing tickets. Scroll down to review the conditions set for that view. Then, open a ticket that should be in the view but isn't, and compare its attributes to the view's conditions. Adjust the view settings to include the missing tickets if necessary. Remember, archived tickets won't show up in views but can be found through search.
Tickets might be missing from your Zendesk views because they don't match the conditions set for those views. Views in Zendesk act as filters, displaying only the tickets that meet specific pre-configured conditions. If a ticket doesn't appear,…
Archived tickets do not appear in Zendesk views, but they can be found in search results. This means that even if a ticket matches the conditions of a view, it won't be displayed if it's archived. This can lead to discrepancies between the number…
Currently, Zendesk views do not support the inclusion of archived tickets. This limitation means that even if a ticket meets the conditions of a view, it won't be displayed if it's archived. Users have expressed interest in a feature to include…