Including Archived Tickets in Zendesk Views
Learn about the current limitations of Zendesk views regarding archived tickets and alternative ways to access them.
Can I include archived tickets in Zendesk views?
Currently, Zendesk views do not support the inclusion of archived tickets.
This limitation means that even if a ticket meets the conditions of a view, it won't be displayed if it's archived. Users have expressed interest in a feature to include archived tickets in views, but as of now, the only way to access them is through the search function.
More related questions
Why are my tickets missing from Zendesk views?
Tickets might be missing from your Zendesk views because they don't match the conditions set for those views. Views in Zendesk act as filters, displaying only the tickets that meet specific pre-configured conditions. If a ticket doesn't appear,…
How can I troubleshoot missing tickets in Zendesk views?
To troubleshoot missing tickets in Zendesk views, you need to compare the ticket conditions with your view settings. Start by opening the views page and selecting the view missing tickets. Scroll down to review the conditions set for that view….
Do archived tickets appear in Zendesk views?
Archived tickets do not appear in Zendesk views, but they can be found in search results. This means that even if a ticket matches the conditions of a view, it won't be displayed if it's archived. This can lead to discrepancies between the number…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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