Troubleshooting File Sending in WhatsApp on Zendesk
Learn why you can't send files in WhatsApp Messaging on Zendesk. Understand file type limitations and compatibility issues.
Why can't I send files in WhatsApp Messaging on Zendesk?
If you're having trouble sending files in WhatsApp Messaging on Zendesk, it might be due to file type limitations. Both customers and agents need to ensure that the file types they are trying to send are supported by WhatsApp and Zendesk.
To successfully send and receive files, make sure the file types are compatible with both platforms. For more detailed information on file attachment limitations, you can refer to the article onWorking with attachments.
More related questions
What file types are supported for WhatsApp Messaging in Zendesk?
To send files in WhatsApp Messaging through Zendesk, you need to use supported file types. Both the sender and receiver must ensure that the files are compatible with WhatsApp's supported formats. For a comprehensive list of file types supported by…
How can I ensure my files are sent successfully in WhatsApp Messaging?
To ensure your files are sent successfully in WhatsApp Messaging on Zendesk, verify that the file types are supported by both platforms. Compatibility is key to smooth file transfer. If you're unsure about the file types, refer to the WhatsApp…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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